Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills.
A partial list of companies that use his customer service strategies includes Dell Computer, Motorola, and Milwaukee Power Tools. His Soft Skills Curriculum is taught worldwide at colleges and career centers. Trade Associations such as ACCA, PHCC, SMACNA, AMCO, and NPGA host Coscia's speeches and seminars as a benefit to their members.
Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide.