Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry.
HVAC Excellence has featured Coscia's speeches for ten years. Thousands of residential and commercial trade professionals rely on Coscia's instruction and more than 200 colleges teach his curriculum and textbooks. Coscia's online soft skills courses are the most effective, affordable and accredited in the industry.
Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association."