I Can't Work on That! (The Mental Block Monster)
We've all been there. Walking into the service call and WHOA! Cue the inner voice - I can't fix that - I don't even know what it is! That inner voice is a monster. And he’s wrapped his arms around us, squeezing…
Too many times Technicians see new or unfamiliar equipment and immediately develop a mental block. It is a monster that grabs us and shouts "you can't work on that, you don’t even know what it is!!!". Sometimes that monster even says, “what will your (boss, homeowner, peers, etc.) think if you can’t fix that?”. It causes us to sweat. It causes us to be uncomfortable. It causes...our brain to shut down!
Overcoming that mental block is one of the biggest hurdles a Technician can be faced with. We work on gas furnaces, boilers, a/c's every day, but when something different or unfamiliar comes up, a lot of Technicians encounter "brain freeze". Controls, heat pumps, VRV's, geothermal, and other systems that may be unfamiliar to us really aren't as complicated as we may think. Overcoming the mental block and realizing that a "hvac system" is just that, and really nothing more; is the key to efficient and accurate diagnostics. All HVAC systems have just one job after all, moving heat from one place to another.
While proper training is the key to understanding most systems, we can't expect a technician to know everything - about every brand, every product, every type, etc. What if we can make our Technicians happier AND more efficient?
If we can help a technician understand that BASIC heat transfer and fluid dynamics are the same for all systems and give them basic troubleshooting roadmaps; we can eliminate that mental block and encourage the Technician to slow down and understand how a system works. We see this in almost all our geothermal heat pump training classes. Once a student understands that a geothermal heat pump is nothing more than a compressor, heat exchangers, and some controls; they begin to remove the mental block and understand that it really is a lot easier to diagnose than they thought! (As an instructor, you can almost see the light bulbs turn on over their heads.)
Let's help Technicians stop thinking they don't know what to do and give them the tools to know how to diagnose just about anything - and slay the monster! Let's go from "I can't do that" to "I can do that".
BONUS: Understanding that this concept can be applied to everyday life...