Jill West is the author of the new Cloud+ digital course in MindTap and coauthor of Cengage's Network+ and A+ textbooks. She has taught kindergarten through college using a flipped classroom approach, distance learning, hybrid teaching, and educational counseling. Jill currently teaches computer technology courses at Georgia Northwestern Technical College, both online and in the classroom. She regularly presents at regional and national conferences and international webinars on CompTIA certifications for students and train-the-trainer sessions for instructors. She is also a member of the inaugural cohort of Faculty Ambassadors for AWS Educate. Jill and her husband, Mike, live in northwest Georgia with their four children.